Get in Touch With Lornaz Tender Care INC.
Frequently Asked Questions for Elderly Care
Are the Caregivers fully employed by your Agency?
All our caregivers are actual employees of the company, who provides homecare services on behalf of the agency.
What are your requirements?
You must be a certified home health aide and have HHA or PCA certificate. If you want to apply you need to schedule an appointment for an application, then fill out the application and go through orientation.
What can Lornaz Tender Care do for you?
To make the perfect caregiver match for your loved one, we gather some information from you. We then put our pairing training to work while searching our database of over 5,000 home health aides.
The Result will be a perfect match with a compassionate caregiver that treats your loved one like family.
Is this covered by Insurance?
Yes, sometimes it is. Schedule a call with us and we will help you confirm your whether your insurance provider will cover Home Health Aides.
Is This covered by Medicare or Medicaid?
Yes, sometimes it is. Schedule a call with us and we will help you confirm whether you are eligible to get a Home Health Aide funded under Medicaid, Medicare or other funding that can take some of that financial worry off your mind.
I want to work for you. Can I become a Home Health Aide?I want to work for you. Can I become a Home Health Aide?
You must obtain your Home Health Aide Certification. We will love to hear from you.
Is my Certificate still valid?
If you have been working for the past 2 years with your HHA or PCA certificate, then yes, your certificate is valid.
Am I allowed to work in several Agencies at the same time?
Yes. To maintain a status of an active employee you must provide us with annual medical examination results and have 12 hours of in-service a year (6 hours for PCA’s).
What is a Home Health Care and how can we help?
Home health care is exactly what it sounds like – medical care provided in a comfort of a patient’s home.
Frequently asked questions from Clients and Families (FAQ’s) for Lornaz Tender Care Inc.
What Type of Child Care Services Do You provide?
Lornaz Tender care Inc offers temporary, full time, part time, live-out and live-in nannies, baby nurse, babysitter, childcare housekeeper, and mother helper.
What Area Do You Service for Nanny Placement?
We provide Nanny placement services in the following areas: New York Metro (NYC, Long Island, Staten Island, Westchester, and Rockland Counties).
Where DO Your Nannies Come from and How Do You Find them?
We will search far and wide for the nannies that New York have to offer. Lornaz Tender Care Inc. will strive to cultivate long term relationships with our nanny candidates and clientele for many years. We will develop a great database of great nannies and maintain a relationship that stands on the service we provide them so they can come back to us years after once their job has ended on good terms. Our nannies will be selected from a diverse variety of backgrounds; however, they are all legally authorized to work in the U.S.
What Kinds of Nanny Screenings Do You Perform?
Lornaz Tender Care Inc. perform a wide variety of important Nanny screenings including personal review of experience, education, background checks by third party investigation firms (which include multi-state criminal record search, driving records checks when applicable), sex offender registry checks, social security checks and reference checks. We will screen many nannies on a weekly basis, however only a small percentage of those candidates will be approved and selected for recommendations to our clients and families. LornazTenderCare.com will accept legible background checks from individuals for direct hire or independent contracting. Independent Contractors can upload load their background checks into their profile on our website. All background checks not provided by Lornaz Tender Care Inc. Background checks must have been completed within the last 30 days of completion from certification date.
How Much Do Nannies Cost and What are the Average Rates for Nanny Salaries?
Many factors will go into determining a nanny’s salary including hours, duties, experience, location requirements and previous salary history. Competitive rates for qualified nannies generally range are as follow: $20-$30 per hour (take home/net pay) and nannies will be paid on a weekly basis.
What Are the Agency Contracting Fees?
We have a personalized and selective screening process. There is an initial registration fee of $315 to initiate the selection matchmaking and interview process for independent contractor. The registration fee is credited to the total. This includes full background check disclosure and a free replacement guarantee in the rare instance that things should not work out.
What if it Does not Work Out with the Nanny We Hire?
One of the many benefits of working with a professional nanny place agency (Lornaz Tender Care Inc) is that we will have a much success, satisfaction, and retention rate for our hires. In the rare case that your nanny does not work out as you had hoped, Lornaz Tender Care Inc will be happy to help you find a replacement nanny completely free of charge within 90 – days. This period will have proven as more than enough time to determine whether you are pleased with the nanny your family has chosen.
Do We Need to Pay Nanny Taxes? Do You Pay the Nanny or Does the Family?
As a professional nanny screening and referral service, we are not employers of the nanny and do not offer legal advice with regards to how to pay your nanny. This is a matter to be decided and discussed between the family and their nanny. For helpful advice regarding nanny pay and tax information, please contact your account for further inquiry. Most nannies are concerned with what their net (take-home) pay will be, so it is a good idea to determine what the nanny will take home each week so there will be no surprises when they receive their first paycheck.
Do we Need to Provide Food and Transportation for out Nanny?
For live-in nannies, families will need to provide food and transportation. For live-out and part-time nannies, families typically will not be required to provide food or transportation to get to work. If a family requires transportation/driving of the children by a nanny during the workday, the family will ideally provide use of a family car that the nanny can use or reimbursement of expenses (Gas, toll, mileages, public transportation, etc.); if the nanny will be required to drive the children in her own car. Further details will be stipulated in contracted agreements.
How Long Does the Process Take to Find a Nanny?
Lornaz Tender Care will maintain an active pool of qualified nannies, so we are able to move swiftly as needed. Each family will have different needs and the timeframe will depend greatly on your responsiveness and availability for arranging interviews. The average search usually takes anywhere from one to four weeks and we will make every effort to accommodate emergency requests as quickly as possible.
What does a Nanny Search Process Entail?
- First, we seek to comprehend your nanny needs and review your family registration form. Click Here for the Registration Form.
- If we believe we have nannies that will be suitable and interested, the referral agreement is submitted.
- We begin selecting suitable candidates and review your job with them to gauge interest.
- We will recommend the most suitable candidates and arrange interviews at your home.
- When you meet a nanny, you would like to hire, we will provide you with and offer form/contract to detail the terms.
- A placement specialist will review the offer detail with the nanny for her feedback and acceptance.
- Background checks are provided to the family and are included in the placement.
- More than a Nanny is available for continuous support and will check to ensure a smooth transition.
How Many Nannies Will I be Able to Meet?
There is no way to put an exact number on the number of nannies you will meet, but out goal will always be quality over quantity. Because our process is personal and thorough, some families are happy hiring the first nanny we recommend, while others may like to meet several individuals before making their final decision. Interest and fit may vary. Lornaz Tender Care Inc prides our self on finding the right nanny for your family and will do whatever it takes to match you up.
What Services do you provide?
We provide comprehensive, compassionate care in the comfort of our client’s home. Our qualified staff is committed to providing the best care in a manner that preserves the well-being and dignity of everyone we serve.
What are your hours of operation?
Lornaz Tender Care business hours are Monday to Saturday, 9:00 am to 6:00PM. We have an on-call team available 24/7 to help you when the office is closed.
What areas do you Service?
We serve all 5 boroughs of NYC, West Chester Counties: Manhattan, Brooklyn, Bronx, Queens, Staten Island, Long Island.
Are you locally owned or are you part of a Corporation?
Lornaz Tender Care Inc are locally and privately operated.
How long has Lornaz Tender Care been serving the Community?
Lornaz Tender Care has been proudly serving the community since 2019.
Is Lornaz Tender Care Certified?
WE are a licensed home care agency.
What languages do you speak at all Lornaz Tender Care?
Our Staff and caregivers speak numerous languages in addition to English.
General Frequently asked questions from Clients and Families regarding Nanny services
What is the going rate for nannies in New York, NY?
The national typical hourly rate in 2021 is $17.50 per hour for nannies. When deciding how much to pay your nanny, it is important to set a competitive rate to attract the best caregivers. But there are lots of factors to think about when determining the cost of childcare.
How do I find a nanny for my kids in my area?
Start by posting a job that details your needs for free on Lornaz Tender Care Inc. Your job will be shared with a community of available nannies. Interested nannies will apply directly to your job and you will be notified via email and on the platform. From there, conduct interviews with your favorites. Once you have narrowed your search, start vetting individual nannies by running background checks and checking references before the job officially starts.
What kind of nannies can I find in New York, NY?
You can find nannies for live-in, live-out, full-time, part-time, day or overnight care and many other needs. Nannies can help families with managing strict schedules, transportation to activities, homework help, last-minute coverage, date nights, and more.
What is the difference between a Nanny and a Child/Babysitter?
While a child/babysitter only cares for your child part of the time, a Nanny is really involved with your child(s)’ wellbeing and development in a more wholistic way. Babysitters are short term care takers while the Nanny is a daily fixture. The Nanny will provide housework and are incredibly involved in the children(s)’ lives. As a Nanny, your responsibilities may include preparing meals, dressing, and bathing the children, arranging play dates, accompanying children with activities, and helping with schoolwork.
How much should I charge for a child sitter?
Typically, the more kids you are watching, the higher the rate will be. For instance, most sitters will add $2+ for each additional child. So, if the going rate for two kids in your neighborhood is $15 an hour, you could consider charging $17+ for three.
Cleaning FAQS
Which Lornaz Tender Care professional will come to my place?
Lornaz Tender Care Inc. (LTC) has a vast network of experienced, top-rated cleaners. Based on the time and date of your request; we work to assign the best professional available. You will receive an email with details about your professional prior to your appointment time.
What if I need to reschedule or cancel my cleaning appointments?
If you must cancel or change an appointment less than 48 hours prior to the service, you will be charged a penalty of 50% of the price of your cleaning. If you must cancel or change an appointment less than 24 hours prior to your service, you will be charged the full amount (100%) for the cleaning.
What is the cost of house cleaning Services?
This depends on the size of the house, bedrooms, bathrooms, and other add-on’s you add to your basket and you will receive an instant quote. We are confident you will find prices extremely reasonable given the high level of service you will received from our clients.
How much can I tip a house cleaner?
Our policy is that tipping is always appreciated by our clients who goes above and beyond, but never required. The entirety of the tip gets passed through our client. Lornaz Tender Care will not take any percentage. It is a great way to show your appreciation to your client and a job well done.
Does house Cleaning include Laundry?
If you have a washing machine and a dryer in your home, your professional client can absolutely wash and fold your laundry for you. Be sure to add it as in extra during the checkout process so the client can be sure to set aside enough time to clean your home and still have time for laundry (It will be an extra hour into your booking).
How long should a schedule house cleaning take?
It depends entirely on the size of your house. The minimum booking length is 3 hours, but you can always request longer booking if you need one. Depending on the number of bedrooms and bathrooms you have, our checkout process will automatically scale your booking to the recommended amount of time for a home of your size.
What is your plan cancellation policy?
Some cleaning plans require a minimum commitment term. Cancelling your plan before the minimum term is completed will result in a $100 fee.
If my cleaning plan has a minimum term, what happens when the minimum term ends?
Each plan carries a minimum term of 12 months term. Lornaz Tender Care will continue automatically schedule bookings at your selected frequency (weekly, biweekly, or monthly) services after your minimum term ends. You can cancel your plan at any time with no member cancellation fee. However, fees do apply when bookings are cancelled or rescheduled within 24 hours of your next booking start time or more than 3 hours.
Do you have gift Certificate? (soon to come)
Absolutely! We have gift certificates for cleaning services available for any time of the year. A gift certificate for a clean house is one of the best gifts that you can buy for someone you care about. Inquire directly with Lornaz Customer Care customer service representatives.